There is the old and still valid rule that it is cheaper to retain existing customers than to acquire new ones. It is undisputed that customer retention is a crucial factor for the long-term success of a company. An important aspect of customer retention is customer satisfaction, as satisfied customers …
I will start this article with a personal outing. Yes, I like watching soccer. But with even more interest I follow the activities behind the scenes and how the various protagonists play their roles. An interesting current example is the public “drama” around Manuel Neuer’s injury and the dismissal of …
Early morning on February 24, 2022, Vladimir Putin attacked the Ukraine on behalf of Russia. I deliberately say that Putin and not Russia is responsible for the attack, because I have worked with Russian colleagues for many years and have always admired and enjoyed their professionalism and hospitality. Even more, …
Almost everyone might agree with me when I say that 2020 was a very special year, to put it carefully. At least for those who did not grow up during or immediately after the Second World War, the year 2020 will be engraved in memory as one of the most …
I am sure, nearly everybody heard this question already in a job interview, in an annual review discussion or just in a private chat with a friend: “Where do you see yourself in 5 years?”. At least during the last twenty years, I always had a bit of a problem …
Extreme situations sometimes require extreme actions and often also cause extreme behavior. Not only two world wars have proven that, also numerous other events and incidents around the world every day. Very often ethical principles are just thrown overboard. While not comparable with events like the second world war, Covid-19 …
“I know that I know nothing” is a quote attributed to Socrates. Even if it is not really proven whether he literally said that, in my opinion it fits very well these days. Over the last four to five weeks I spent much more time surfing the internet and watching …
Germany is still often referred to as the “land of poets and thinkers”. The fact that, according to the Federal Ministry of Education and Research, there are over seven million so-called functional illiterates in this country somehow doesn’t really fit the picture. But the Germans themselves still prefer to call …
Millions of books, articles and blogs have already been written about leadership in general or the right way to manage or better lead your employees. Despite this, or probably just because of it, this subject is always a popular and controversial one. Of course, the way in which employees are …
